医院人力资源管理对医患关系的影响及对策分析(XX医院为例).doc

摘要：本论文运用人力资源管理知识解决日益恶化的医患关系问题，在分析了医患关系现状后，试图找出影响医患关系的各方面因素，并分析了医院在人力资源管理上会给医患关系带来哪些影响，从而给出了针对改善医患关系、构建和谐医患关系的人力资源管理方面对策并进行了细致分析。

　　　书籍中所述的人力资源管理大多运用于普通企业，而本论文就医院为背景展开人力资源管理讨论，所以首先分析了医院区别于普通企业的不同特征，包括医院构成、医院人力资源、医院“客户”，为人力资源管理运用做铺垫。

　　　在分析了人力资源管理实施单位特征后，着重分析了医患关系现状，概述了该问题的现状，并在人力资源管理方面找出对医患关系的影响，以期找出问题及解决的突破口。

　　　然后，为了最终提出人力资源管理策略，具体分析了人力资源管理所存在的问题，并就产生的问题展开了原因分析。

    本文最后一部分重点给出了本文论点的解决方法，利用人力资源管理知识，根据招聘、培训、绩效、薪酬四大模块分述改善医患关系的具体措施。

关键词：医院；人力资源管理；医患关系

ABSTRACT：This paper want to use human resource management knowledge to solve a worsening doctor-patient relationship problems, after the analysis of the current situation of the doctor-patient relationship, trying to find out the factors that may affect the doctor-patient relationship and analyzed the hospital in human resources management will bring what impact to the doctor-patient relationship, thus to improve the doctor-patient relationship is given, the construction of a harmonious doctor-patient relationship of human resource management countermeasures and carried on the detailed analysis.

　　　Books described in human resource management are applied to common enterprise, and the background of this thesis is the hospital human resource management discussions, so first of all, analyze the different characteristics of the hospital is different from ordinary enterprises, including hospitals, hospital human resources, the "customer", apply for human resources management.

　　　Characteristics on the analysis of the implementation of human resource management unit, this paper analyzes the doctor-patient relationship status quo, this paper summarizes the present status of the issue, and in human resources management to find out the influence on the doctor-patient relationship, in order to find out the breach of the problems and solutions.

　　　Then, to eventually put forward human resources management strategy, analyzes the problems existing in the human resources management, and produce analysis of the causes of the problems began.

　　　This article last part is the key, gives the solution to the argument in this paper, the use of human resources management knowledge, according to recruitment, training, performance, salary four concrete measures of improving the doctor-patient relationship, the module.

Key words: Hospital; Human resource management; The doctor-patient relationship.