译文（字数 3499）
探索律师和委托人的互动
定性研究积极的律师的特点
涉及人身伤害的受害者在补偿过程中要比那些没有涉及人身伤害的受害者更难恢复。在恢复中更糟糕的一个预测是律师参与。正如一些人认为这种消极的律师参与和恢复之间的关系也可能被解释成律师的态度和客户沟通,似乎重要调查律师和委托人之间的互动。尽管程序正义和治疗法学此前在律师和委托人的互动方面进行相关的讨论，但是忽视了从客户的角度来看,而且只有很少有实证研究。在这份定性研究中,采访了21个交通事故受害者在他们和律师打交道过程中的经验。五个律师确认可取的特征:沟通、同理心,果断、独立和专业知识。沟通和共鸣与方面已经在文学领域讨论过,而果断,独立和专业知识已经略微解决。进一步的定性和定量研究对于建立更好的律师特点以及在调查中如何完善人身伤害索赔结算过程都是很有必要的。
关键词 人身伤害受害者 律师的特点 以客户为中心的律师 程序正义
外文原文（字符数 12221）
Exploring Lawyer–Client Interaction A Qualitative Study of Positive Lawyer Characteristics（excerpts）
Nieke A. Elbers & Kiliaan A. P. C. van Wees & Arno J. Akkermans & Pim Cuijpers & David J. Bruinvels
Abstract Personal injury victims involved in compensation processes have a worse recovery than those not involved in compensation processes. One predictor for worse recovery is lawyer engagement. As some people argue that this negative relation between lawyer engagement and recovery may be explained by lawyers’ attitude and communications to clients, it seems important to investigate lawyer–client interaction. Although procedural justice and therapeutic jurisprudence had previously discussed aspects relevant for
lawyer–client interaction, the client’s perspective has been rather ignored and only few empirical studies have been conducted. In this qualitative study, 21 traffic accident victims were interviewed about their experiences with their lawyer. Five desirable characteristics for lawyers were identified: communication, empathy, decisiveness, independence, and expertise. Communication and empathy corresponded with aspects already discussed in literature, whereas decisiveness, independence and expertise had been addressed only marginally. Further qualitative and quantitative research is necessary to establish preferable lawyer characteristics and to investigate what would improve the well-being of personal injury victims during the claims settlement process.
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