IT项目管理中的沟通管理研究.doc

摘要:项目管理是运用相关的知识、工具和技术管理等活动，满足用户对特定项目的要求。在运作方式和管理思维模式上，它最大限度地利用了内外资源，使得项目能够按照计划的成本和进度，达到预期的目标。项目管理包含很多层面：时间管理、成本管理、质量管理、风险管理、人力资源管理、沟通管理等。

　　项目管理涵盖很多方面，本篇着重探讨的是项目管理中的沟通管理问题。

　　沟通协调在项目管理中的重要性是不言而喻的。因为项目与矩阵组织的独特性质，而我们又正是通过这些特性对项目进行管理，所以项目尤其容易在沟通方面产生困难，可能是责任交叠、决策分散以及联系复杂，所有这些都是由于沟通协调产生了问题。如果能够有效地管理好沟通协调，那么它就是决定质量、效率、生产力与满意度的唯一的也是最重要的因素。

　　本文从具体案例出发，着重分析在大型城域网项目中存在的沟通管理问题。从相互的沟通意识、沟通习惯和风格、沟通机制、沟通计划和沟通方式等各方面分析了问题产生的原因。通过实际参与该项目的实施，结合相关资料，笔者提出了一套关于ABC公司的沟通管理问题的解决方案。方案主要包括增强员工的沟通意识、改变各种不良的沟通习惯和风格、建立有效的沟通机制、制订完备的沟通计划和建立高效的沟通方式等内容。

　　最后从项目管理水平、项目进展状况、客户满意度、沟通环境的改善等几方面分析了这些解决方案所取得的效果。通过这些措施，达到通过沟通管理达到提高项目管理效率的目的。 

　　　希望通过本文的研究，能找出一些提高沟通管理的方法。希望这些方法不仅能提高项目运作的效率，还能为提高企业的竞争力提供一些有益的参考。

关键词　项目管理;   沟通;    沟通管理;   城域网;    项目组

Abstract:Project management is an application of relative knowledge, tools and technical management to satisfy the demand of specific project customers.

It can approximately take advantage of the internal and external resources to reach the expected target according to the planned cost&speed.It covers many layers which include time management, cost management, quality management, risk management, human resources management and communication management.

　　The project management contains many parts, which this paper will discussion on communication management in project management mostly.

　　Communication and coordination are very important in project management. Because of the unique character of the project and the matrix organize, we also manage project through these characters. Therefore the project is especially easy produce difficulty in communication. It may make the responsibility crossover, the decision-making disperse and communication complicated. All of these is the problem in the communication. If we can manage the communication well, that it is the only and most important factor deciding quality , efficiency , productivity and satisfaction. 

　　Written from the project which I take part in, this paper put emphasize analysis on the issues of communication management in large MAN project. It analyzes the reasons of the ABC’s communication management issues from the consciousness of communication, habit and style of communication, mechanism of communication, plan of communication and mode of communication. With joining the project, and some communication material, the author provides a series of problem-solving program for ABC’s communication management’s issues. It includes strengthen the consciousness of communication, change those bad habit and style of communication, building-up effective mechanism and plan of communication, set up effective mode of communication.

　　Finally, it analyzes the effect of the ABC’s communication management problem-solving program from project management level, process of project , customer satisfaction and the environment of communication. With these efforts, it reach the goal of improve efficiency of project management.

Hope to find some way to improve the communication management through this study. Hope these ways not only improve the efficiency of the project, but also can provide some good ideas to improve competition of our enterprise. 

Keywords　Project Management, Communication, Communication Management, MAN(Metro Area Network), Project team